The hotel offers amenities for your comfortable stay and unforgettable experiences
Helpful Luggage Service
“The facility offered an impressive luggage storage service before check-in and after check-out, allowing us to enjoy our day without worry.” view full review
Accessible Parking
“The parking was easily accessible, which made our arrival and departure smooth and stress-free.” view full review
Kid-Friendly Amenities
“The amenities were wonderfully accommodating for children, making our stay enjoyable for the whole family.” view full review
Comfortable Rooms
“The rooms offered ample space and a cozy atmosphere, providing a comfortable retreat after a day of exploring.” view full review
General
Free Wi-Fi in public areas
Guest Parking
Electric kettle
Room features
Sitting area
Tea and coffee facilities
Self-catering
Electric kettle
Media
Flat-screen TV
Show more
Location
567 New South Promenade,
Blackpool,
United Kingdom,
FY4 1NF,
Lancashire
Map view
567 New South Promenade,
Blackpool,
United Kingdom,
FY4 1NF,
Lancashire
Feedback from previous guests about their experience.
42%
liked the hotel and would stay again
Great location
Close to attractions
Poor room condition
Unpleasant service
5.0/10
Guest rating
Rooms
5.0
Location
6.5
Service
5.0
Dining
5.0
Guest reviews
5.0/10
based on 10 reviews
4.4
4.4/10 based on 1761 reviews
Francis
United States,
February
2024
5.0/10
My stay at this hotel had its ups and downs. The location was great for the pleasure beach and local attractions, but the rooms were not well-maintained, and the service left much to be desired. The dining experience was subpar, and the facilities were lacking.
Rooms
5.0
The rooms were not in good condition with no bedding, toilet seats, and mold. Additionally, the room was noisy with flies and issues with the ceiling. The size was also a concern, especially with steep stairs and no air conditioning.
Service
5.0
The service was really arrogant, especially a staff member named 'Barbara. ' The staff made me feel like an idiot and even encountered a bully-boy manager when raising concerns. It was an unpleasant experience.
Location
7.0
The hotel's location was convenient for the pleasure beach and local attractions, opposite the beach. However, it was a long walk to amenities and away from the central action.
Dining
5.0
The dining experience was horrible, with dirty beds, damp smells, and stingy breakfast options. The service was slow, and the offerings were not up to standard.
Facilities
5.0
The facilities were not satisfactory, with issues in cleanliness and overall quality. It did not meet my expectations.
Great location
Poor room condition
Jim
United States,
January
2024
5.0/10
My stay at the hotel was a mix of positives and negatives. The location was excellent, providing easy access to transportation and attractions, but the condition of the hotel was disappointing. The room had outdated furniture, a damaged ceiling, and even had fleas. The service was virtually non-existent, with communication issues and lack of responsiveness. However, the value for money was decent despite the shortcomings.
Rooms
5.0
The room definitely needed modernizing and refurbishment. The furniture was old, there were fleas, and the condition was far from satisfactory. The kettle was even found on the floor, adding to the discomfort.
Service
5.0
The service was practically non-existent. I encountered difficulties with communication, leading to frustration. There was a lack of responsiveness and a refusal to address concerns effectively.
Location
6.0
The location was great, offering easy access to transportation options and nearby attractions. However, the hotel itself seemed a bit run down, affecting the overall experience.
Dining
5.0
The dining experience was below expectations. The breakfast was subpar, with limited options and overall quality not up to standard.
Facilities
5.0
The facilities were lacking, reflecting the overall condition of the hotel. There were noticeable issues with cleanliness and maintenance that impacted the stay.
Great location
Outdated furniture
William
United States,
January
2024
5.0/10
My stay at the hotel had its ups and downs. The location was fantastic, near the pleasure beach, but the cleanliness and decor of the rooms left much to be desired. The service was a mixed bag, with some staff being helpful while others lacked hospitality. The dining experience was mediocre, with friendly staff but below-average food quality. Overall, it was an okay stay considering the price.
Rooms
5.0
The rooms were cramped and dirty. They felt uncomfortable, especially with blood on the mattress and signs of rodents. However, they were just about bearable for a short stay with my family.
Service
5.0
The service was a bit hit or miss. Some staff members were helpful, but others were unfriendly when challenged about cleanliness.
Location
7.0
The location was good, right next to the pleasure beach. However, it was a bit far from other attractions for those who don't enjoy walking.
Dining
5.0
The dining experience was subpar; the food was barely edible. The manager's attitude when confronted was off-putting, emphasizing a lack of customer care.
Facilities
5.0
The facilities were basic. There were no standout amenities, and the overall service was lacking.
Great Location
Dirty Rooms
Julia
United States,
December
2023
5.0/10
I was truly disappointed with my stay at this hotel. The room was filthy and wouldn't even be acceptable for an animal to stay in. The tiles in the en-suite bathroom were covered in mold, and overall cleanliness was lacking. We opted not to have breakfast due to the unacceptable state of the room. The manager was unhelpful when I requested a partial refund to switch hotels, which left a sour taste in my mouth.
Rooms
5.0
The room was filthy and inadequate for anyone to stay a night.
Service
5.0
The service downstairs, regarding the manager's reluctance to assist with a partial refund, was disappointing.
Location
5.0
The location could do with a bit of cleaning up; it had a musty smell.
Dining
5.0
The dining experience was subpar with minimal and unappetizing options.
Facilities
5.0
The facilities were not up to standard and lacking in cleanliness.
Ideal location
Filthy rooms
J.
United States,
December
2023
5.8/10
I had a mixed experience at this hotel. While the rooms were okay and comfortable for my family, there were some issues like a touch of paint needed and bedroom furniture showing wear and tear. Unfortunately, the shower had mold, which was a major downside. On the bright side, the service was polite and helpful, but there was an incident where my complaint was mishandled, affecting the overall experience. The location was good, convenient to access transportation and attractions, although some aspects within the room were off-putting. The dining experience left much to be desired, with poorly cooked food and limited options. The facilities were average, nothing extraordinary but functional for a short stay.
Rooms
6.0
The rooms were okay, comfy enough for my family but needed a touch of paint and bedroom furniture.
Service
7.0
The service was a bit mixed with polite and helpful staff overall, but with an incident where my complaint was mishandled.
Location
7.0
The location was good, offering convenient access to transportation and attractions, although there were some unsettling aspects within the room.
Dining
5.0
The dining experience was disappointing with poorly cooked food and limited options.
Facilities
5.0
The facilities were average, functional but nothing extraordinary.
Randy
United States,
July
2023
5.0/10
My stay at the hotel was quite disappointing. The room, supposed to be a family room, was tiny and cramped, with two beds squeezed in and mold all over the shower. The building seemed in desperate need of demolition. Despite the friendly staff, the service fell short when I requested a partial refund. On the positive side, the location was perfect, right across from the beach and close to all attractions.
Rooms
5.0
The room was a complete disaster. It was like a box with bunk beds, a missing wardrobe door, and even a broken window that I had to prop open.
Service
5.0
The staff, although friendly, failed to assist me when I needed help with a refund. One even made a rude remark during my checkout.
Location
8.0
The location was one of the few highlights of my stay. It was perfect, just opposite the beach and close to all amenities and amusements.
Dining
5.0
The dining experience was below average. The English breakfast was nothing to write home about, and the overall food quality was disappointing.
Facilities
5.0
The facilities were minimal and not well-maintained. It was a letdown, especially considering the price paid for the stay.
great location
dirty rooms
Steven
United States,
July
2023
5.2/10
My stay at the hotel had its ups and downs. The location was great, just opposite the beach and close to local attractions, but some aspects of the rooms were disappointing. The service was friendly and accommodating, but the dining experience fell short of expectations. Overall, it was an average experience with room for improvement.
Rooms
5.0
The rooms were quite disappointing. They were dirty, had wet walls, and a damp musty smell. It felt like the cleanliness standards were not maintained. The shower was barely working, and the bedding had various dirt marks and even mascara stains on the pillows.
Service
5.0
The service was a mix of positives and negatives. The receptionist was nice, and they allowed us to park our car for the day. However, overall service levels seemed lacking, and some areas needed better attention.
Location
8.0
The location was a highlight of the hotel. It was perfect for beach access and within reach of local attractions. However, for those not keen on walking, the distance from other places might be a downside.
Dining
5.0
The breakfast experience was disappointing. The food was poorly prepared and sometimes cold. Cleanliness was also an issue with dirty tables and plates. It seemed like the quality did not match the price paid.
Facilities
6.0
Facilities were average. The general upkeep could be improved, especially in the rooms and dining area. There was room for enhancement in providing a more comfortable and enjoyable stay.
David
United States,
July
2023
5.0/10
My stay at this hotel was a nightmare. The rooms were filthy with mold everywhere, a leak in the sink, and even a bug on the pillow. We had to check out after just one night because it was so bad. The building is in desperate need of demolition. It felt like staying in an abandoned, rundown place. I would never recommend this place to anyone, not even my worst enemy.
Rooms
5.0
The room we were assigned to (room 6) was a disaster. It was ice-cold, with a toilet seat hanging off, smashed windows in the corridors, and everything was just so dirty that we wanted to leave immediately.
Service
6.0
The staff, especially the lady at reception, were hospitable and kind, but unfortunately, it couldn't make up for the disgraceful room we were given.
Location
5.0
The only positive thing about this hotel was its location opposite the tram stop. It was convenient for us but overshadowed by the overall terrible experience.
Dining
5.0
The dining experience was terrible. The only positive was the local vegetables. Everything else was just bad.
Facilities
5.0
location
cleanliness
Frank
United States,
June
2023
5.2/10
I have mixed feelings about this hotel. The rooms urgently need a refresh; the paint and wallpaper were filthy, with even dead flies in the room. However, the single room offered limited visibility due to constant condensation. The service was a blend of overly helpful staff alongside a reluctance for refunds. The location, though in need of refurbishment, was ideal for our needs, providing easy access to bus and trams. The dining experience was subpar, with poorly cooked food and communication issues. On the positive side, the facilities were satisfactory.
Rooms
5.0
The rooms definitely need a freshening up, cleanliness was a major concern.
Service
6.0
The staff, although overly helpful, were less accommodating with refund requests.
Location
7.0
Despite needing refurbishment, the location was great for transportation options.
Dining
5.0
The dining experience was disappointing with poorly cooked food and communication challenges.
Facilities
6.0
The facilities were average, not outstanding but met basic needs.
Laurence
United States,
June
2023
5.4/10
I had a mixed experience at this hotel. The room I stayed in was tiny, out of the way, and in need of serious maintenance. However, the location was perfect, just across from the beach and close to all local attractions. The service was a letdown due to communication issues and broken amenities. The dining experience varied from a highlight to disappointing depending on the food served. Despite the flaws, the price was attractive for what was offered.
Rooms
5.0
The room I had was the smallest, tucked away at the end of multiple corridors and flights of stairs. Unfortunately, it was dirty, with poor decor, broken light shades, and an overall lackluster appearance. The bathroom had moldy tiles and the state of the room made me skip breakfast.
Service
5.0
The service was a rollercoaster. While some staff members were friendly and helpful, others made me feel like an idiot with their rudeness and inadequate English. Broken amenities were not promptly fixed before our stay.
Location
8.0
The location was the hotel's saving grace. Situated right across from the beach, it offered easy access to local attractions and transport within a short travel distance, making it perfect for exploring the area despite some noise issues.
Dining
6.0
The dining experience ranged from great to disappointing. The food quality varied, with limited options for breakfast and some items seeming stale and unappetizing at times.
Facilities
5.0
The hotel facilities were lacking overall. It had its highs like a pleasant dining experience at times, but the broken amenities and general lack of maintenance brought down the overall experience.
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